KernWi-Fi Pty Ltd

We are doing our upmost to continue to provide the level of support we always have, however, in these unprecedented times we appreciate your patience as we work through providing support according to the level of priority (i.e. non-essential support will be given lower priority).

Please note streaming services like Netflix, Stan, Prime, Foxtel, Disney+, Spotify, Youtube, On-Line Games etc are in huge demand and some bottlenecking may occur. We have direct fibre feeds with our peers and are working with them as best as possible.

Given the considerable increase in the number of people asked to work from home, KernWi-Fi is also experiencing a significant escalation in the demand for our services to accommodate connection to these new ‘home offices’.  We continue to assess bandwidth and data requirements for these businesses and are working closely with our carriers.

Existing Services: As an existing client you will continue to access our services and support, however, we ask that you please be patient and understand that assistance will be assessed based on the level of priority.

We ask you email support@kernwi-fi.com.au rather than sending us text messages.

Upgrades: Businesses wishing to upgrade their services will be assessed on a case by case scenario.

New Services: While we are working closely with carriers and providers, all new services will be reviewed on a case by case scenario. Priority has been given to Medical Departments and Government Agencies requiring urgent assistance.

Risk Mitigation Measures
Our greatest priority at this time is to protect the health and wellbeing of our staff and their families whilst continuing to provide a safe environment for our clients, suppliers and contractors.  We are taking extra effort to act responsibly to what is an evolving situation.

Whilst our team is working from home, our technicians who are required to attend your home/business will be taking precautionary measures and adhere to the following guidelines:

• Visits will be rescheduled if there are any unwell individuals in your home or business
• We ask that you allow us to observe “social distancing” by keeping a 1.5m buffer between members of your household and our technicians
• Our technicians will wear gloves when in your home or business
• Technicians will wear a facemask when in your home or business
• Our technicians will wipe down any surfaces they are in contact with when in your home or business

To minimise the risk, our technicians will call you prior to your appointment to confirm the following and will reschedule if:

• You have recently returned from overseas in the past 14 days
• You have been in contact with someone who has returned from overseas in the past 14 days
• You have recently returned from interstate in the past 14 days
• You have been in contact with someone who has returned from interstate in the past 14 days
• If you are coughing, sneezing or generally unwell
• You are showing any symptoms of COVID-19
• You have been confirmed to have COVID-19

Should you require any clarification of the above, please contact:
Email:   sales@kernwi-fi.com.au
Phone:  08-7100-5432
Should you require any clarification of the above, please contact:

Email: support@kernwi-fi.com.au
Phone: 08-7100-5432